How to Contact Reddy Anna

Live chat, email, and WhatsApp are all covered on our support page. This page is about what happens after you reach out, so you know what to expect.

Check the FAQ first.

Most questions about deposits, withdrawals, account verification, and game rules are already answered in our FAQ. It’s worth a quick look before you wait in a queue, since a lot of the common ones are solved there in under a minute.

What to have ready before you contact us

Having these on hand gets your query resolved faster, on the first message instead of three back-and-forth replies:

• Your registered mobile number
• The transaction ID or UTR number, for anything related to a deposit or withdrawal
• A screenshot of the error, if you’re seeing one
• A short description of what you expected to happen versus what actually happened

How our support team works

Live chat is the first point of contact for everything. Most questions, account access, game rules, and general “how do I” queries are handled and closed in that first conversation.

Anything involving money, a delayed withdrawal, a deposit that didn’t reflect, or a disputed bet gets routed to a specialist payments team rather than closed out by the first person you speak to. That team has visibility into the actual transaction on the processor’s side, which live chat alone doesn’t.

If a complaint still isn’t resolved after that, it goes to our grievance officer, whose contact details and response timelines are listed on the support page.

How long it usually takes

• Live chat: Usually answered in under 2 minutes
• Email: Within 24 hours
• WhatsApp: Within a few hours
• Payment-related queries routed to the specialist team: Within 24 hours of being routed, though most are resolved the same day
• Grievance officer: Acknowledged within 24 hours, resolved within 15 days

These are typical times, not guarantees some queries genuinely take longer to investigate properly, particularly anything that needs checking against a bank or payment processor’s own records.

During peak times

Response times stretch a little during major matches, IPL nights, World Cup fixtures, and weekend evenings, when both traffic and support queries spike at the same time. Chat is still staffed around the clock, but if you message during a big match, expect a slightly longer wait than a quiet Tuesday afternoon.

When query volume is high

If chat wait times grow beyond what’s reasonable, you may be asked to leave your query as a ticket instead of waiting live. You’ll get a confirmation message with a reference number and a reply within the time windows above; nothing gets dropped just because chat was busy when you wrote in.

Deposit and withdrawal queries specifically

Before reporting a deposit or withdrawal as missing, check it against the normal timing UPI and wallet withdrawals usually land within 30 minutes bank transfers can take a few hours. If it’s genuinely past that window, contact live chat directly with your transaction ID or UTR number, the amount, and the time you initiated it. Payment issues are treated as a priority category since real money is involved, and having that reference number ready is the single biggest thing that speeds up resolution.